Most of our source information comes from
your design specifications, interviews with
your product designers, our existing knowledge
of your technology, competitive or prior-art
documents and if applicable use of your
We normally begin with background reading
of your design specifications and competitive
or prior-art documents. During this reading,
we generate notes that form the basis for
interviews and the beginning of our writing.We conduct interviews with your product designers
and marketing staff. The interviews can be
conducted on-site or by email/telephone.
If possible, we use your product.
When we understand your product, we begin organizing, writing, and illustrating.
During the writing, we focus on clear organization,
accuracy, and completeness.
We write using industry-standard
terms, so that readers can understand it quickly.
We create tables comparing data, cross-references,
and indexes that help readers random-access
the content quickly. And we observe laws protecting
trademarks and copyrights.
We use the most robust, cross-platform software
tools for writing, illustration, and page
layout. These tools and the file formats they
export, are widely used throughout industry.
After we write, we edit to improve clarity
and reading speed. After our edits, we deliver
Draft Version for your review.
We typically prepare two review drafts— Rough
Draft and final Draft; before delivering the
final document. All review drafts are fully
formatted. You can show them to your customers. When we receive your comments
on Draft Version, we incorporate them and deliver
Draft Version 2. Likewise,we incorporate your Draft Version
2 comments and deliver the final document.
Your company owns the technical documents
we write for you. We declare this in our contract
with you and in a copyright notice on the
cover of each document that we write for you.
We give you a complete set of computer files
for the documentation at the end of the project.
We deliver the final document in a format
suitable for your needs. We can create PDF,
HTML, hardcopy (camera-ready), online Help
and other formats.