Documentation Strategy

TechTotal can provide complete documentation strategies, documentation workflow, content strategy, content management , structured authoring for a specific product, service, or organization. Our documentation strategy will be aligned with the overall business goals and objectives, and will take into account the needs and expectations of the target audience.

Audience Analysis: Understanding the needs, preferences, and expectations of the target audience is crucial for creating documentation that is relevant and useful.

Documentation Types: Identifying the types of documentation needed, such as user guides, technical manuals, online help, API documents and knowledge base articles.

Documentation Format: Deciding on the most appropriate format for each type of documentation, such as print, online, video, or multi-channel.

Documentation Tools: Selecting the tools and technologies needed to create, manage, and publish documentation, such as authoring tools, content management systems, and collaboration platforms.

Documentation standards: Establishing standards such as style guides and style sheet for documentation quality, consistency, and accuracy.

Documentation workflows: Defining the processes and workflows for creating, reviewing, approving, and publishing documentation.

Documentation maintenance: Establishing a plan for updating and maintaining documentation, including version control, archiving, and retirement.

We provide guidelines and best practices that help you to ensure that documentation is accurate, consistent, and effective by streamlining the documentation process and improve the overall quality of the documentation.

Structured Authoring (DITA):

TechTotal can offer consulting and training services for organizations looking to adopt structure authoring such as Darwin Information Typing Architecture (DITA), or migrating to DITA-based workflow for authoring, managing, and publishing content.